Helpdesk:

With the increasing complexity of information technology systems and heightened need to ensure that your critical business activities continue uninterrupted Citywest Helpdesk plays an extremely important role in ensuring you receive the service you expect.

The Helpdesk plays a central role in providing you with high levels of customer service. It is the focal point of our service, scheduling and coordinating all activities realting to your site.

In more than 80% of cases the helpdesk resolves your problem in the first instance. In the other 20% of cases the helpdesk organises the appropriate resources to attend to your issue.

Qualified and experienced engineers and support consultants are only a phone call or click of the mouse away to provide experienced guidance and answers to keep your system up and running. Our staff are not "computer geeks" and will provide answers in plain English explaining each step as they go.

If the situation requires we may need to login to your computer in order to resolve the issue, Using specialised remote control software, we'll show you how to connect your computer to our Helpdesk. This means that we can see your screen and move the mouse, just as if we were sitting in front of the computer!

For clients on a Support Assurance Plan this technology can be used to perform remote server maintenance, or apply critical patches.

The helpdesk can be contacted by

             Phone on (02) 9725 3709
             Fax (02) 9756 1427
            Online Help Desk